Policies
At Margie’s Cleaning, we believe clear policies keep your home sparkling and our team running smoothly. These straightforward guidelines are designed to enhance the experience for both our customers and our staff.
1. Scheduling & Rescheduling
Please provide at least 48 hours’ notice if you need to reschedule or adjust an appointment. This allows us to serve you better and make the necessary schedule adjustments.
2. Cancellations
Cancellations with less than 24 hours’ notice will incur a $50 fee. Same-day cancellations (less than 4 hours’ notice) will incur a $100 fee. We understand that unexpected situations arise, but we must also be fair to our cleaners and their schedules.
3. Entry & Access
Please ensure our team can access your home at the scheduled time. You may provide a lockbox or garage code, or be available to greet the cleaners. If we’re unable to gain entry, the visit will be treated as a lockout and a $100 fee will apply.
4. Payments
Payment is due within 48 hours of service. We accept Zelle, checks, and credit cards. A deposit may be required for first-time or large cleanings.
5. Satisfaction Guarantee
If you’re not completely satisfied, please contact us within 24 hours. We’ll return promptly to re-clean any missed areas at no extra charge.
6. Service Scope
Our cleaning checklist covers standard home surfaces. It does not include moving heavy furniture, handling biohazards, or cleaning areas outside safe reach without proper equipment. Specialty tasks may be arranged in advance and may incur an additional fee.
7. Health & Safety
For everyone’s safety, we may decline service in homes with unsafe conditions, aggressive pets, infestations, or contagious illnesses.
8. Breakage & Damage
We treat your home with care. If accidental damage occurs, please notify us within 24 hours. We are insured and will address valid claims promptly. We cannot assume responsibility for unstable fixtures, artwork, or pre-existing issues.
9. Pets & Children
For everyone’s safety and comfort, please secure pets and supervise children during cleanings. Our team is unable to let dogs outside or handle pet waste while in your home.
10. Holidays & Weather
We’re closed on major holidays and may adjust schedules during severe weather. If a reschedule is necessary, we’ll contact you as soon as possible to arrange a new time.
11. Privacy & Security
We respect your privacy. We will not open closed doors, cabinets, or drawers unless instructed, and we never share client information.
12. Tipping
Tipping is never expected but always appreciated. Tips can be provided directly to your cleaner or added to your payment.
13. Recurring Service Adjustments
Need to skip or pause your regular cleaning? Please notify us at least 48 hours in advance to avoid cancellation fees and keep your recurring schedule secure.
14. Supplies & Equipment
To avoid cross-contamination, we ask homeowners to provide their own floor equipment, trash bags, and any specialty cleaners (e.g., granite or marble products). If you’d like us to use specific products, please inform us ahead of time.
Thank you for trusting Margie’s Cleaning! These policies help us provide reliable, high-quality service while keeping everything running smoothly for both you and our team.
